Multiple Needs Workforce Development Plan Launched

As part of our commitment to improve outcomes for people with multiple needs across the city, we have recently launched our Workforce Development Plan.  This will support practitioners and front-line workers in developing the skill sets to co-ordinate support and deliver flexible services.

More broadly, it is increasingly important for the programme to demonstrate how it can develop the conditions for a ‘sustainable’ system, without significant new resources which are unlikely to be there once Waves of Hope service delivery has ceased at the end of June 2019.  Workforce development is critical to this, with strong potential to influence across a wide area of activity, from frontline delivery, to policy formulation and commissioning.  As with all of the programme’s work, it has been undertaken with the clear appreciation that this is about more than Waves of Hope; rather it is about using the learning and development as a catalyst to support the city more widely.

Workforce development provides one of the clearest opportunities within the programme for supporting systemic change which can lead to better pathways and outcomes for people requiring services, and as a result can also lead to further building strategic leadership and effective joined up provision for this agenda within the city.

How the Plan will support both practitioners and those who need support

The implementation of the plan will seek to:

  • Equip practitioners with the right set of skills, knowledge, and confidence to co-ordinate support and deliver flexible services across organisational boundaries;
  • Support the development of a ‘pool’ of workers within Liverpool who can effectively engage, assess, refer and link clients to appropriate services;
  • Aim to ensure that frontline workers, supervisors and commissioners have the skills and knowledge to look beyond the immediate support needs of clients to understand/identify the root causes of their problems;
  • Contribute towards the improvement of outcomes for a significant number of individuals with complex and multiple needs at risk of continued, and potentially increasing, exclusion.

Next steps

The partnership is in the process of developing the implementation phase for this work, which will be communicated further once arrangements are confirmed.

Click here to read the full plan.

Make a referral

Make a Referral

Please note referrals are temporarily suspended 

Clients can self-refer by phoning, emailing or dropping into the intensive support service at:

Powerhouse Foyer
300 Upper Parliament Street
L8 7JU
Tel: 0151 702 6090 or email

Download Referral Form

Or refer via MainStay